What are the shipping rates?

Maximillian Enterprises, Inc computes and displays shipping charges for items in your shopping cart when you enter in your ship-to postal code. To do this, select the Country from the dropdown, if it is requested, and enter in the shipping postal code in the text box to the right of "Postal Code". Click on the "Calculate" button to automatically display shipping charges for that postal code.

• Items are usually processed within 2 business days after your order is placed and payment is received.
• Most of our orders are shipped within 3-4 business days.

-	Please allow up to 15 business days for your item to arrive.
-	A local delivery agent will call and schedule a delivery appointment for Monday - Friday within a 4 hour delivery window.
-	Two man deliveries require that you provide us with a valid bill-to and ship-to phone number when placing your order, as most carriers will need to schedule the delivery with you.

• Please note that we do not ship on Saturday, Sunday or holidays. Please allow an additional 24 - 48 hours for weekend orders.
• When available, tracking information is usually provided within 24 hours of shipment. This will be available on the order page linked from your order confirmation email.

Do you ship internationally?

International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

	Register with Bongo and receive a U.S. shipping address.
	Enter the Bongo address as both your billing and shipping address.
	Use the credit card that you have on file with Bongo as the payment method.
	Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click Below to Get Started:

Has my order shipped? / Can I track my order?

When available, tracking information is usually provided within 24 hours of shipment. This will be available on the order page linked from your order confirmation email.

My order never arrived?

If you have received a tracking number and your order never arrived in accordance to the shipping carrier's estimated delivery date, please contact us at orders@rcstores.net and we will assist you in locating your order.

An item is missing from my order?

Most of our products are shipped from a central warehouse. However, there are times that orders contain products that are shipped from multiple warehouses.

If you believe that an item is missing from your shipment:

• Please verify that the missing item is identified on the receipt located inside the shipping box. Please note, only items shipped are printed on the packing list. If an item you ordered is not in stock, we will notify you via email about the backorder. You may choose to wait for that item or be credited for it.
• If you believe that we shipped an item and a product is missing, please contact us immediately at orders@rcstores.net.

I received a product with missing parts

If you have received a product with missing parts, please contact us immediately at orders@rcstores.net. Please also see our Return Policy.

I received the wrong product

If you have received the wrong product, please contact us immediately at orders@rcstores.net. Please also see our Return Policy.